We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
During your first appointment, a thorough medical and diagnostic work-up will be required. If you have completed any tests with your optometrist or other practitioner, please bring these with you and notify our reception team upon arrival so that your specialist can thoroughly review them prior to your appointment.
If you need to cancel an appointment, please telephone the clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.
If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.
The clinic will be closed from Monday 6th November 2023 and will re-open on Wednesday 8th November 2023.
The clinic will be closed from Friday 22nd December 2023 and will re-open on Monday 8th January 2024.
From the team at East Melbourne Eye Group, we wish all of our patients & referrers a happy & safe festive period.
The Christmas holiday period can be a very busy time, please take a moment to ensure you have enough scripts to cover you over the holiday period and your referrals are up to date.